Help Desk

Grantsolutions.gov 

The GrantSolutions.gov help desk is available Monday - Friday, 10 AM - 6 PM EST.  For assistance, call toll free at 1.800.618.0223 or the local number at 301.231.6005. Assistance requests may also be sent via email at help@grantsolutions.gov.

GATES, OLDC, and ERS

The Custom Application Support and Training help desk is available Monday - Friday, 8 AM - 5 PM EST. Call 1.866.577.0771 or direct an email to app_support@acf.hhs.gov for assistance or questions pertaining to Grants Administration, Tracking & Evaluation System (GATES), OnLine Data Collection (OLDC), and the Enterprise Reporting System (ERS). For those in the Washington area, the local number is 202.401.5282.